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For more information about the site, please contact us on Whatsapp or call 2311-3783.
Service hour:

Mon to Fri

9:00am – 5:30pm

* LUNCH TIME: 1pm – 2pm

Sat

9:00am – 12:30pm

Customer service and Delivery service are closed on Sundays and holidays

Quick Link

POPULAR FAQs

If I pay today, when will I get my delivery?

If you place an order before 9AM, we will arrange same day delivery and you can receive your parcel during 4PM-9PM on the same day. While for orders place after 9AM, you will receive delivery on the next day (Monday to Saturday). However, there are several districts that we do not deliver everyday. Please refer to delivery timetable for details. Also, delivery may be delayed if there is a a high volume of delivery on particular day or if there is a natural disaster.

For more information, please refer to the link below:

DELIVERY

What time will my order be delivered?

Delivery time is 4Pm-9PM (Monday to Saturday).

 
Logistics team arrange delivery route and schedule everyday depending on the delivery address on that day. Delivery time to every district varies everyday and we are not able to provide an exact delivery time for you. Also, we cannot guarantee delivery time due to the traffic situation.
We recommend you to pick up in store if you are in rush to receive the products.
For Tsuen Wan, Tsim Sha Tsui, Tsueng Kwan O, North Point, and Tuen Mun (Tue/Thu/Sat only) stores, you can pick up your order after 3PM.
While for Sheung Wan and Central store, you can pick up after 5pm.
 
 
 
What payment methods do you accept?

New World Mart Eshop (www.coreanmart.com) accepts credit card, PayPal, Alipay, WeChat Pay, Octopus, and bank transfer.

 
 
How much do you charge for delivery fee?

For orders above HKD200, you can pick up in store for free.

For orders above HKD300, $39 will be charged for delivery fee.

Free delivery for orders above HKD400! (Until 31st August)

 
 
Can I send my order to a different address?

You can send your orders to locations other than your registered delivery address(es).

To change delivery address, click [My account]. You will see a shortcut of [ADDRESSES] on the Dashboard page, then click [Edit] next to SHIPPING ADDRESS. Enter the information into the specified fields and click [SAVE ADDRESS].

 
 
What products are available for delivery?

All products listed in New World Shopping Mall are available for delivery. However, you can only order not more than 5 packs of bottled water (combined quantity of 500ml*20 and 2L*6) per each single order.

 
 
Can I cancel my order after purchase?

If you would like to cancel your order, please contact us before delivery. There will be a refund handling fee of 8% charged by payment platform. Also, as BANCHAN products are freshly made everyday, cancellation is not available.

However, if you placed a duplicated order due to website issue, we will not charge for refund fee. New World Mart Eshop reserves the right of final decision.

Refunds can be processed via credit card, bank transfer, membership point or cash.

 
 
What are the benefits of becoming a member?

When you sign up and make a purchase, you’ll earn 1 point for every HKD 100 you spend. 1 point is equivalent to HKD and can be used for payment on our website.

 
 
When will the product be back in stock?

Please click the button “Notify me when available” on the product page, and enter your email address. You will receive a email notice when the product is back in stock.

 
 
Will I be able to buy the same product in offline store?

Each store has different stock level, please contact the respective stores for enquiries regarding stock level or promotions.

Tseung Kwan O Store : 2612-2198 (Mon-Sun 11:00-21:00)

Tsim Sha Tsui Store : 2369-5074 (Mon-Sat 10:00 – 21:00, closed on Sundays)

North Point Store : 2505-0700 (Mon-Sat 11:00-21:00, Sun 10:30-20:30)

Tuen Mun Store : 3702-0325 (Mon-Sat 11:00 – 21:00, Sun 11:00 – 20:00)

 
 
For wholesale enquiries:

Please contact 3905-2803 regarding wholesale enquiries.

 
 

CONTACT US FOR ANY QUESTIONS

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    [Customer Service Hotlines]
    Mon-Fri 9:00am - 6:00pm,
    Sat 9:00am - 1:00pm
    (closed on Sunday and Public Holidays)