1. Exchange or refund requests must be made within 7 days of receiving your product and should be initiated by contacting us through email (newworldeshophk@gmail.com) or phone ((852)2311-3783) with a photo.
2. Please note that exchange or refund requests made on review boards or other platforms are not accepted.
3. Room temp. items:
   1. A 30% restocking fee plus shipping charges apply for returns due to a change of mind, and refunds are not available for non-defective Room temp. items.
4. Cold temp. items: 
   1. Returns are not allowed due to a change of mind, and refunds are not available for non-defective Cold temp. items.

Package Theft

• In the event of theft, we will issue you a refund of up to $80 in points for the first instance. However, for any subsequent thefts to the same address or account, you will be solely responsible for the products left at your delivery address. New World Mart will not offer refunds for any subsequent theft claims.